At Sxmall, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and hassle-free return and refund process. Please read our policy below for more details.
1. Returns
We accept returns for most items within 30 days of receiving your order. To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase or receipt is required for all returns.
2. Non-returnable Items
Certain products are not eligible for returns, including:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., skincare, hygiene products)
- Custom or personalized items
- Clearance items
3. Return Process
To initiate a return, please contact us at support@mysxmall.shop with your order number and the reason for your return. Our customer service team will guide you through the return process and provide you with a return shipping address.
Customers are responsible for return shipping costs unless the item was received damaged or defective. We recommend using a trackable shipping service to ensure we receive your returned item.
4. Refunds
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and the original payment method will be credited within 7-10 business days.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at support@mysxmall.shop for assistance.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@mysxmall.shop.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@mysxmall.shop with photos of the damage. We will provide instructions on how to return the item and receive a replacement or refund.
8. Contact Us
For any questions regarding returns or refunds, feel free to reach out to us at support@mysxmall.shop or call us at +65 9107 5929. Our customer service team is here to assist you.