At Sxmall, we strive to deliver your orders quickly and efficiently. Please review our shipping policy below to understand how we handle and process your orders.
1. Processing Time
All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). You will receive a confirmation email once your order has been shipped. If we experience a high volume of orders, shipments may be delayed by a few days, but you will be notified if any significant delay occurs.
2. Shipping Times
Our products are shipped directly from our warehouse in Singapore, ensuring fast delivery. Shipping typically takes:
- 2-4 business days within Singapore.
Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, public holidays, or carrier delays.
3. Shipping Rates
We offer free standard shipping on all orders. For any expedited shipping options, additional charges may apply, and you will be provided with these options at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status and location of your shipment through our shipping partner’s website.
5. Shipping Address
Please ensure that all shipping information is correct before finalizing your order. We are not responsible for shipments delivered to incorrect addresses provided by the customer. If you realize there’s an error in your shipping details, contact us immediately at support@mysxmall.shop.
6. Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us at support@mysxmall.shop as soon as possible. We will work with our shipping partners to resolve the issue promptly.
7. International Shipping
At this time, we only ship orders within Singapore. Stay tuned for future updates as we expand our shipping options.
8. Questions?
If you have any questions regarding your shipment or need further assistance, feel free to reach out to us at support@mysxmall.shop or call us at +65 9107 5929.